Mental Health Crisis Helpline in Malaysia

Penang-Specific Helplines:

  1. Befrienders Penang
    • Befrienders Malaysia is a non-profit organization dedicated to providing free, confidential emotional support to individuals experiencing distress, despair, or suicidal thoughts.
    • How do get help from Befriender?
      • Call Befrienders: 04-291 0100
      • WhatsApp Befrienders: 011-5670 6261
      • Operating Hours: 3 PM to 12 AM (Everyday)
      • Email Befrienders: pat@befpen.org
      • Languages: English, Bahasa Malaysia, Mandarin, Tamil
      • Website: befpen.org
  2. Persatuan Minda D’Home
    • D’Home Mental Health Association (Persatuan Minda D’Home) is a non-profit, non-governmental organization (NGO) that is very active in Penang. It runs many programs that raise mental health awareness and also provides a mental health careline.
    • Careline:
      • Phone: 04-291 0111
      • Operating Hours: Monday to Saturday, 10 AM to 2 PM
      • Languages: Bahasa Malaysia, English, Mandarin, Hokkien
      • Website: https://d-home.org.my/
  3. Than Hsiang Mitra Line（檀香关怀热线）
    • Than Hsiang Social Welfare Centre, Penang is a non-profit organization based on Buddhist faith.
      Its services include telephone and face-to-face counseling, welfare assistance, and public education.
    • Contact:
      • Telephone Consultation Hotline: 04-6429 429
      • Operating Hours: Monday to Friday, 1 PM to 6 PM and 7 PM to 9 PM; Saturday, 1 PM to 6 PM
      • Languages: English, Mandarin
      • Website: https://www.thanhsiang.org/
  4. Agape Counselling Centre（马来西亚博爱辅导中心）
    • Agape Counselling Centre is a Christian-based organization dedicated to providing professional counselling services for individuals facing emotional and psychological challenges. In addition to offering support for those in need, Agape also provides training for individuals who are passionate about becoming counsellors, equipping them to offer holistic care to others. Agape has branches across Malaysia, including in Penang, Ipoh, Melaka, Johor Bahru, and Kota Kinabalu.
    • Contact:
      • Phone: 04-228 0709, 017-489 4236
      • Operating Hours: Tuesday to Saturday, 9 AM to 6 PM
      • Languages: English, Mandarin
      • Website: http://www.agape.org.my/
  5. Tzu Chi Penang （慈济槟城）
    • Tzu Chi Penang is part of the international Buddhist Tzu Chi Foundation, a non-profit organization committed to providing compassionate care and support to those in need. In Penang, Tzu Chi offers emotional support and counselling services, along with humanitarian aid and health-related programs.
    • Contact:
      • Helpline: 012-449 8128
      • Operating Hours: Monday to Saturday, 9 AM to 5 PM
      • Languages: English, Mandarin
      • Website: https://www.tzuchi.org.my/
  6. Women’s Centre for Change (WCC)
    • Women’s Centre for Change (WCC), Penang is a non-profit organization dedicated to supporting women and children who are survivors of domestic violence, sexual assault, and other forms of gender-based violence.WCC provides free and confidential services including counselling, legal advice, and crisis support. The center also runs educational programs in schools and communities to raise awareness about gender equality, child safety, and women’s rights.
    • Contact:
      • Phone: 016-439 0698
      • Operating Hours: Monday to Friday, 9 AM to 5 PM
      • Languages: Bahasa Malaysia, English, Mandarin, Tamil
      • Website: wccpenang.org
  7. Sneham Malaysia（சிநேகம் மலேசியா）
    • Sneham Malaysia is a non-profit organization providing emotional support and suicide prevention services, especially for the Tamil-speaking community. It offers a free and confidential helpline, WhatsApp support, and face-to-face counselling. Sneham also runs awareness programs in schools and communities, promoting mental well-being across all backgrounds.
    • Contact:

National Helplines:

  1. Befrienders Kuala Lumpur
    • Befrienders KL is the Kuala Lumpur counterpart of Befrienders Penang, offering 24/7 confidential emotional support.
    • Contact:
  2. Talian Kasih 15999
    • ​Talian Kasih 15999 is a 24-hour toll-free helpline operated by Malaysia’s Ministry of Women, Family, and Community Development (KPWKM). It offers immediate assistance on issues such as abuse, domestic violence, child neglect, and social welfare inquiries.
    • Contact:
      • Phone: 15999
      • WhatsApp: +6019-261 5999
      • Operating Hours: 24 hours daily
      • Website: kpwkm.gov.my
  3. MIASA 24/7 Helpline
    • Services: Offers round-the-clock support for individuals experiencing mental health issues.
    • Contact:
      • Phone: 1-800-180-066
      • WhatsApp: 03-9765 6088
      • Operating Hours: 24 hours daily
      • Website: miasa.org.my

These helplines offer confidential support for various mental health issues. If you or someone you know is in need of assistance, please reach out to any of these resources.

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